Terms of Service

LeadPulse builds, hosts, and maintains AI chat assistants for local service businesses. The assistant answers visitor questions, qualifies inquiries, and captures leads, which we deliver to you. Features and behavior may evolve as we improve the product.

We may build preview assistants using a business's publicly available information to demonstrate the product. Previews are illustrative, are not affiliated with or endorsed by the businesses shown, and are taken down promptly on request. Email [email protected] to request removal.

You must be a business (or authorized to act for one) and able to enter a contract. You're responsible for the accuracy of information you give us and for activity under your account.

• Setup fee — a one-time charge to build, brand, and install your assistant.
• Monthly fee — billed each month for the ongoing service.
• Month-to-month — no long-term contract. You can cancel anytime; cancellation stops future monthly charges. Fees already paid for the current period aren't prorated unless required by law or by the guarantee below.
• Current pricing is shown on our pricing page and may change with notice.

We offer a straightforward, no-risk guarantee. Here's exactly how it works, so there are no surprises.

The promise

If your assistant is live for a full 60 days and does not capture at least five (5) qualified leads in that period, we will refund your one-time setup fee in full.

What counts as a "qualified lead"

A qualified lead is a unique, genuine prospective customer who, through your assistant, provides a name and a valid phone number or email address, together with a real inquiry about the services you offer. The following do not count:

• Spam, bots, or automated/test submissions;
• Duplicates of the same person within the period;
• You, your staff, or people acting on your behalf;
• Inquiries clearly outside your services or service area, or obvious junk.

Conditions

• The assistant must be correctly installed and live on your website for the entire 60-day period (starting the day it goes live), and not disabled, removed, hidden, or materially altered by you.
• Your website must be receiving its normal, ordinary traffic during the period.
• Your account must be in good standing (fees current).

How to claim

Email [email protected] within 30 days after the 60-day period ends. So we can verify, you agree we may review the assistant's conversation and lead logs for your account. If the conditions are met, we refund the setup fee to your original payment method. The refund of the setup fee is the sole remedy under this guarantee; monthly fees for service already provided are not refunded. One guarantee per business.

Don't use the service to break the law, infringe others' rights, send unlawful messages, attempt to disrupt or reverse-engineer the service, or misuse the assistant (including trying to make it behave outside its purpose). You're responsible for your own follow-up communications complying with applicable laws (for example, texting and email rules such as TCPA/CAN-SPAM).

• Provide accurate business information and keep it current.
• Install the assistant as directed (or let us install it).
• Handle the leads you receive, and any personal data in them, in line with applicable law and your own privacy policy.

We own the LeadPulse software, widget, and related IP. You own your business content and the leads captured for you. You grant us the limited rights needed to build, host, and operate your assistant.

The service relies on third parties (for example, hosting and AI model providers). Their availability and terms can affect the service, and we aren't responsible for their acts or outages beyond our reasonable control.

Except for the specific results guarantee in Section 5, the service is provided "as is" and "as available." We don't guarantee particular revenue, a specific number of jobs, uninterrupted operation, or that the assistant will be error-free. AI responses can occasionally be wrong; the assistant is designed to avoid inventing prices or commitments, but you should review important outputs.

To the fullest extent permitted by law, LeadPulse is not liable for indirect, incidental, special, or consequential damages, or lost profits or revenue. Our total liability for any claim relating to the service is limited to the amounts you paid us for the service in the three (3) months before the claim.

You agree to indemnify LeadPulse against claims arising from your content, your use of leads, your follow-up communications, or your breach of these terms.

Either party may end the service as described in Section 4. We may suspend or terminate for non-payment or violation of these terms. Sections that by their nature should survive (IP, disclaimers, liability, indemnity) survive termination.

We may update these terms and will change the "last updated" date. Material changes will be communicated by reasonable means; continued use after changes take effect means you accept them.

These terms are governed by the laws of the State of Colorado, USA, without regard to conflict-of-law rules, and disputes will be handled in the state or federal courts located there — unless a different arrangement is required by applicable law. (Adjust this to your actual jurisdiction.)

[email protected]